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brand familiarity

Start with a good survey design, if you want good survey data. I recently took a brand awareness and positioning survey in the yogurt category that left me wondering how useful my answers were to the brands in questions.
After some screening questions, I got one about familiarity with different brands of yogurt, point at which I started questioning the survey quality. This question used  the following 3-point scale:
1. Never heard of
2. Heard of, but never used
3. Familiar
Although this scale is not consistent in the terms it uses…

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